Knowledgebase: Email Issues
I have problem in email. MS Outlook 2007 gives the following error message
Posted by AccuWebHosting Support :: Heather S. on 12 October 2010 01:23 PM

SMTP Server: mail.semirascatering.com

SMTP Port: 25 or 587. Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Possible Solutions:
(a)
Please verify that you have enabled “My SMTP Requires Authentication” same as in Incoming mail server in Outlook Setting.

(b)
If this does not work out then try to disable the firewall of your machine from where you are trying to send out an email.

(c)
In case, if this also does not fetch any result then once again refer to our tutorials available at http://kb.mediatemple.net/questions/522/How+can+I+setup+email+in+Outlook+2007%3F, just to see that you have set up your mail account exactly as mentioned in our tutorial.

(d)
If you find that your email accounts has been set up correctly then try to access your mail account using the webmail interface. The link is: http://mail.yourdomain.com.


(e)
If you cannot access your mail account using your webmail interface, then your issue requires further investigation from server side and may take some time before it can be resolved. In this case all you will need to do is to raise a support ticket to support@accuwebhosting.com.


However, if you can access your email successfully using your webmail interface, then there is nothing wrong from the server side an all you will need to do is to contact you ISP whose network might have been blocking the ports 25 and 587. Request them to unblock your ports from their network.

(f)
And in worst case if your issues still remain unresolved then the last option available is to reinstall a fresh copy of Outlook 2007.


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