Knowledgebase: Windows VPS
Windows VPS Support Options
Posted by AccuWebHosting Support :: Jason on 24 August 2010 11:39 AM
AccuWebHosting.com strives for the highest level of support available. To continue to offer the level of service our customers expect, it is important to understand the three different levels of our support services offered. While the majority of customers only require Basic Support, we also offer a higher level of paid support which covers system admin tasks such as 3rd party installations, basic system administration, and general troubleshooting. Please review our two tiers of support services listed below, then continue to the Support Panel.

Basic Support

Our Basic Support covers general support queries and questions. A typical guideline for Basic Support is any question or issue where a support tech does not have to access your server via RDP or SSH. A few examples of Basic Support are listed below:
  • Server reboots
  • Password changes
  • Basic configuration changes
  • IP Address additions
  • RAM/Disk changes
  • General ‘How Do I?’ questions

Per Incident Support

Our Per Incident Support services are needed if a support tech is required to log into server via RDP or SSH. Advanced Support is billed on a per-incident basis. An ongoing monthly support contract can be purchased at a discounted rate. Please contact sales@accuwebhosting.com for more details. A few examples of Advanced Support are listed below:

  • 3rd party software installs, not covered by Quick Installs
  • Local firewall configurations
  • Script troubleshooting
  • Database issues
  • Performance troubleshooting
  • Advanced IIS/Apache configurations
  • Software upgrades
  • Security/PCI hardening
Fully Managed VPS

AccuWebHosting.Com is proud to be offering Fully Managed services on all control panel based VPS's and Hybrid Servers. Fully managed VPS is available for just $99/ month. By leveraging our years of experience you will now be able to sit back and enjoy powerful Hosting with ease.

AccuWebHosting.Com provides managed support for all system aspects listed below:

  • Physical hardware management, monitoring and replacement;
  • Network availability;
  • Free installation of softwares upon your request;
  • Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases;
  • Free initial security hardening;
  • Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components;
  • Best-effort support for 3rd party applications.



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